24/7 Emergency Product and Support Line

For 24/7 Hardware ordering for immediate or expedited delivery, service and Support.

Network Craze has been deemed an Essential Business to support our Critical National IT Infrastructure and will remain open during this crisis for our customers.

We are continuing our commitment to you by ensuring that all of your equipment and technical needs are met during this difficult time by launching a 24 hour a day, 7 day a week Emergency Product and Support Line.

24/7 Emergency Product and Support Line

We are here to help 24/7.  Our service team is ready and staffed with Industry Experts and CCIE’s should you need products off-hours, Expedited Delivery or help and Support at night or on weekends.

Expanded shipping 7 days a week

We are here to help with Products, Service and Support when you need it most and are expanding our shipping to 7 days a week. Shipping on Saturday and Sunday to help meet your hardware needs during this time of crisis and Global Supply Chain Disruption.

Enhanced Product Availability and Alternatives

We are mobilizing our resources and technology to aggressively stock as many of the common technology items as possible, such as routers, phones, firewalls and more.  If you are experiencing delays or long lead times – let us know, we can help. We can offer Custom and Alternative Solutions to overcome your issue and have Network, Voice and Server Products that can ship right away.

As we deal with this pandemic, our team at Network Craze remains laser-focused on your success. While all of our businesses are in uncharted territory, Network Craze was built to handle moments like this and our relentless commitment to your success is stronger than ever. Please let us know if there is anything we can do to help during this critical time.

Stay safe, healthy, and take care of yourself and each other.

COVID-19 Supply Chain, Service & Support Update

We know the novel coronavirus (COVID-19) continues to be top of mind for many of you – just as it if for all of us here at Network Craze. Our thoughts are with those directly affected by the virus and those working tirelessly to treat them.

We appreciate the trust you place in us and we hope you know that the health and safety of our customers, partners and employees is our top priority. We have taken proactive measures to ensure operational effectiveness should circumstances intensify. Some of these actions include updating travel policies, encouraging remote work and promoting healthy hygiene habits.

The concept of business continuity has been at the core of Network Craze’s offering and mindset since day one. We want to assure our customers that Network Craze will remain open in this time of uncertainty. We are mobilizing our resources and technology to help the people affected by this difficult situation. We will continue to support you and the IT ecosystem globally in the days, weeks, and months to come in the following ways:

Product Availability

We know the importance timely order delivery is for our customers and realize the potential impact to global supply chains may be significant. We are aggressively responding to minimize the impact to our supply chain and our customers by stocking as many of the common technology items as possible, such as routers, phones, firewalls and more. If you are experiencing delays or long lead times, let us know how we can help. We can offer custom and alternative solutions to overcome your issue and have network, voice and server products that can ship right away. We will strive to offer you the most accurate information and fastest delivery during this challenging time.

Service

Our ProServices team is working around the clock to ensure that our customers can rely on us to help maintain their IT infrastructure to continue to move business forward during these times. Our service team is ready and staffed with industry experts and CCIE’s should you need help implementing changes or need someone to help complete a project while you focus on other priorities.

Support

Our world-class 3rd Party Maintenance ProCare support team is fully operational and will continue to support our ProCare customers 24x7x365. We are fully prepared in all locations for our tech support centers to operate remotely / work-from-home. We are ready and able to fulfill our SLAs and to continue our culture of service and honor our commitment to you.

We are confident in our ability to help you to respond to the challenges ahead. While the disruption caused by this outbreak persists, we will continue taking action to provide the best possible service and support to our clients.

If there is anything we can do to support you and your team during these challenging times, please let us know.

Stay safe, healthy, and take care of yourself and each other.

– Network Craze Technologies

Network Craze Saves Customers Big Dollars with Third-Party Maintenance Program, ProCare

NEW YORKNov. 16, 2017 /PRNewswire/ — The highest expense for network hardware is often after the purchase. The maintenance and support costs to make sure your equipment is covered can be overwhelming. The total cost of maintenance over the life of a piece of network hardware can be 50% to 70% of the original purchase price. read more

My customer called me at 5:00 PM on a Friday and was in a pinch.  They needed some Cisco module and they needed for Saturday delivery.  None of their local vendors had the part in stock, and their Cisco Gold Partner told them it would be a week.  We had the stocking module to them by 10:00 AM Saturday morning, and they were grateful that we stayed late on a Friday to make it happen.

-Brian Courbat, Account Executive